case study

liability insurance

Info Synthetic nets and ropes manufacturer

claim RM50,000

overview

public liability

A car was damaged by a sliding auto gate when exiting from a business premise.

The sliding gate was unable to detect the incoming vehicle and automatically closed.

The public liability insurance covered the legal liability owed to the car’s owner as a result of the accident

problem statement

A car owner was seeking compensation due to the damage caused by a malfunction sliding auto gate when exiting from a business premise.

the approach

Upon reviewing the security camera footage, it showed that the sliding auto gate abruptly closed when the car was passing through the gate. The evidence was then validated with the assistance of our claims department. The in-house claims department processed the losses and submitted it to the insurance company.