case study

security guards scheme

Info Guards and security services company, 300+/- employees

claim RM50,000

overview

professional indemnity

A house in a gated community was burgled and personal belongings and items were stolen.

The resident demanded compensation from the security services company in charge of the residential area.

The security service company was safeguarded by professional indemnity insurance.

problem statement

The guards on duty were accused of negligence in performing their duty.

the approach

According to the security video footage, it was revealed that the security guards allowed a suspicious heavily tinted vehicle to enter the residential area without proper inspection. Once the evidence was validated with the assistance of our claims department, it was handed over to the in-house claims department to process the losses and submit to the insurance company.

the solution

By having the professional indemnity insurance in place, the security service company is able to reduce the loss, while the victim is able to claim a full settlement of the claim for the loss of properties due to theft.

Learn more about security guard scheme

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